Content

Key Learning Outcomes:

• Confidently assume a supervisory role by understanding the key success factors.
• Systematically analyse situations to identify impacts on people and processes.
• Establish strong rapport using a 4-step communication technique.
• Learn through real-world case studies and challenging scenarios.
• Select appropriate leadership styles based on management needs and team capabilities.
• Use structured frameworks for effective counselling, coaching, and performance appraisals.
• Support and mentor team members to boost motivation and performance.